How can I find out more about an item before bidding for it?

Harald Herrmann

Harald Herrmann is mainly responsible for all basic legal matters at gruuna. Whenever we show gruuna to farmers or traders, there is a lot of praise for the user-friendly concept and the well-structured lay-out of the website. But there are also a lot of discussions after each presentation – mostly about difficulties customers feel they may experience while trading on gruuna. There are already answers to most questions in this section of our homepage. In this series we will look more closely at a few issues that are very important to you and explain them in detail. This first part is about describing your items.

What are the possibilities of finding out more about an item than is stated in the description?
It is always possible to contact the seller. If you are unsure about an item, you can contact the seller with the provided form and ask questions. This way you will find out if the product matches your exact expectations before bidding for it.

How trustworthy are the descriptions? Does gruuna check the text?
No, gruuna does not check the text. Here, like in any other online trading business, everybody is responsible for their own product descriptions. But there is an important thing gruuna does to ensure the quality of the products. Most of the important text for products – from cereals and machinery to livestock – are already preset. There is hardly anything extra that needs to be input manually. gruuna helps you by providing quality descriptions. Typing errors are minimised and important points cannot be forgotten.

Can the buyer be sure of receiving the items as described? Or is it possible for the trade partner to say it was a typing error and refuse to put the matter right?
Anybody dealing on gruuna has to know that the item description is binding. If someone offers an item with a certain attribute – for instance certain protein content – then he has to make sure he has the right item in stock. Everything in the item description is part of a written contract – and is therefore binding for both parties.

What is the situation with items that are only checked and used a few months after a deal has been completed on gruuna? Is the item description saved for proof?
Yes. In the category mygruuna all your deals are saved and can be retrieved afterwards.

Do you have more questions about this subject or about gruuna in general? Please use the comment function underneath this article.